Kastel Grao Para Hotel Petropolis , Petropolis (Rio de Janeiro)

I had a pleasant stay at the hotel. The location was excellent, right at the city center with secure parking available. The rooms were decent but lacked a table and chair as shown in the photos. The service was average, not very professional in handling bookings. The dining options were simple but decent, and the facilities met my expectations.

I had a mixed experience at the hotel. The rooms were freezing during the night and had a view of the square, but unfortunately faced the elevator shaft which made it noisy whenever the elevator went up and down. The service was helpful overall, except for some unprofessionalism during a booking and negligence in ensuring food availability. The location was convenient, being right at the city center and next to a local bus station. The dining was simple, and the facilities were just okay.

My stay at the hotel was mixed. The location was very nice, right at the city center, making it convenient for exploring. However, the room was not as cozy as I'd hoped, facing the elevator shaft and overlooking the square. The service was lacking professionalism and friendliness. The dining experience was simple, but the facilities were satisfactory.

The hotel has a great location, right in the center of town and near important places in Petropolis. The staff is nice and helpful, but service was lacking professionalism and promptness in dealing with issues. The dining experience was simple and could be improved, although they offer halal products. Secure parking is a plus, but the rooms overlook the square and lack necessary furniture, creating noise disturbances.

The hotel is centrally located, making it convenient to explore the city. The rooms offer a nice view of the square, but temperature control could be improved. The service was friendly and helpful despite some lack of professionalism. Dining options were simple and average. Overall, a decent stay with room for improvement.